A Passion for Service ®
Bill Drury is a man with a passion. He is on a mission to help businesses create lifetime loyal customers. On April 8, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
Some disturbing service facts:
FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
FACT: 68% of customers who stop doing business with a company do so because of perceived indifference — nobody cares.
FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
The Chamber’s Business Resource Committee has arranged for a great opportunity for local employees. Professional Trainer Bill Drury will present from 8:30AM to noon on Wednesday, April 8th at the the Commerce Center. This nationally acclaimed workshop will help your business reach the next level of service excellence.
Click HERE for a sign up sheet.
Click HERE to be redirected to the event on the Mason City Chamber’s calendar.
Please call or email Tanner ([email protected]) to reserve your seats at the workshop — we expect to sell out!